Luggage info
Think carefully about how you organize your belongings between your hand luggage and your checked luggage to make them easily accessible.
Dubai International Airport > Guide > Luggage
In general, the rules concerning prohibited items in baggage at Dubai International Airport are in line with UAE legislation. However, each airline applies its own regulations concerning the number, weight and dimensions of baggage allowed on board their aircraft.
These rules may differ depending on the airline and destination chosen. It is therefore advisable to contact your airline if in doubt. To avoid any inconvenience at Dubai International Airport or other airports in the Emirates, it's a good idea to check the regulations in force before packing your baggage.
Hand Baggage Rules
Hand baggage rules at Dubai International Airport :
Dimensions and weight :
Each airline has its own restrictions on the size and weight of hand baggage.
As a general rule, the maximum dimensions are 55 cm x 40 cm x 20 cm, with an authorized weight varying between 7 and 10 kg, depending on the company.
Prohibited items:
- Sharp objects : Scissors, knives and other sharp objects are prohibited.
- Liquids over 100 ml : Any container exceeding this limit will be confiscated.
- Hazardous substances : Flammable, explosive or toxic products are strictly prohibited.
Liquids :
Liquids, gels and aerosols should be contained in bottles of 100 ml or less.
These containers must be placed in a transparent, resealable plastic bag with a maximum capacity of 1 liter.
Authorized items:
- Electronic devices : Laptops and other electronic equipment must be removed from hand luggage at security checks.
- Baby medicines and products : They are authorized, subject to control.
Additional rules:
Some airlines allow an additional personal item, such as a handbag or laptop bag, in addition to the standard carry-on bag.
Advice :
It is advisable to check your airline's specific requirements before your flight to avoid any inconvenience at the airport.
Checked baggage rules
Checked baggage rules at Dubai International Airport :
- Weight and dimensions :
The maximum weight allowed for checked baggage generally varies between 23 kg and 32 kg, depending on travel class and airline policy.
Total dimensions (length + width + height) should generally not exceed 158 cm. - Number of bags :
The number of checked baggage items depends on the type of ticket and class of travel.
In economy class, 1 or 2 pieces of luggage are often permitted, while business and first class may allow more. - Prohibited items:
Dangerous items such as explosives, flammable gases, flammable liquids, toxic or corrosive substances and firearms are strictly forbidden in checked baggage.
For specific items such as lithium batteries, it is advisable to check with your airline. - Valuables :
We strongly advise against placing valuables (jewelry, money, electronic devices) in checked baggage. These items must be carried in hand baggage. - Rules specific to liquids :
Unlike hand luggage, large quantities of liquids are allowed in checked baggage, provided they are neither flammable nor dangerous. - Excess baggage :
If weight or height limits are exceeded, additional charges may apply. These charges vary according to airline and destination.
Advice :
It is advisable to consult your airline's specific rules before departure to avoid excess baggage charges and other inconveniences at the airport.
Problems with luggage on arrival in Dubai?
If, on arrival at Dubai International Airport, you find your baggage damaged or missing from the conveyor belt, it's essential to act quickly to resolve the situation.
Immediate procedure at the airport:
Report the incident on the spot: Go straight to the baggage counter or lost and found office at the airport. An agent will help you fill out a Baggage Irregularity Report (PIR), This document is essential for monitoring and resolving your case.
Keep all travel documents: Be sure to keep your boarding pass, baggage tags and any other relevant documents.
If you have already left the airport :
- Contact the airline quickly: Inform your airline's customer service department of the situation as soon as possible. Provide all the necessary details, including your flight details and baggage descriptions.
Rights and compensation :
Delayed baggage : If your luggage is found and delivered late, you may be entitled to compensation for essential purchases made while you were waiting. Be sure to keep all receipts and invoices.
Lost luggage : If your baggage is not found within 21 days, it is considered lost. You are then entitled to compensation, the amount of which depends on applicable international conventions and the policies of the airline concerned.
Damaged luggage : Report any damage to the airport immediately. If you discover the damage after leaving the airport, contact the airline as soon as possible to initiate a claim.
Practical tips:
Act quickly: Respecting deadlines is crucial for any claim. For example, in the case of damaged baggage, you generally have 7 days from receipt to lodge a written complaint.
Document carefully: Take photos of the damage and keep all proofs of purchase for the items in your luggage.
Find out about your rights: International conventions, such as the Montreal Convention, govern the responsibilities of airlines with regard to baggage. Knowing your rights can help you manage the situation.
By following these steps and staying in close contact with the airline, you increase your chances of effectively resolving baggage issues at Dubai International Airport.